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Return & Refund Policy

Textbooks, packages, & access codes
These items may be returned within 14 days from the first day of each term. Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. TBB will buy back those books that have been taken out of the shrink-wrap at current market rates. Books returned after the return date can be bought back at current market values. If a publisher does not accept returns on a book, TBB's return policy is circumvented by the publisher's policy. 

Access codes cannot be returned once any seals have been broken, scratched off, or shrink-wrap removed. If the publisher of an access code does not allow returns, then their policy becomes our policy, as Textbook Brokers facilitates the transaction between the publisher and the student. Textbook Brokers' return policy is circumvented by the publisher/code maker/game maker/digital product provider when Textbook Brokers facilitates the transaction between the student and the publisher/code maker/game maker/digital product provider.
Merchandise and gifts
These items may be refunded within within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached.
Computer & Software
These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable.

eBooks
These items must be returned within 14 days (336 hours) from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.

Where a publisher has a different return policy, i.e., they will not accept returns for a digital code or a custom product, our return policy is circumvented by their return policy. 

When an access code can be verified as active or unregistered, we will work with the publisher to determine that and will refund you if we can. If a code cannot be verified, we will not be able to refund your access code or digital order. 

Shipping
Any shipping charges are non-refundable.

Returns need to be shipped with a trackable method to this address:

Textbook Brokers 

ATTN: OU Returns

123 N University Dr.

Edmond OK 73034

Please make sure your name and/or number order is included in the package.

Refunds will be processed and funds put back on the original payment method after books are received back into inventory. 

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